Our mission is to provide clothing of the highest quality for every customer order.
The following guidelines will apply in the event of a customer wishing to return or exchange an item:
- Item(s) must be unused/unworn and returned in original packaging that it was received in
- Item(s) must include a print out of your original order confirmation
- We must be notified of intent to return item(s) within 30 days of purchase
- Items being returned/exchanged must be shipped back to the address we provide. The costs for shipping will not be covered by Ontario Clothing Company
- Exchanges for different sizes will be allowed; however, exchanging for different products is not covered. We will honour the first exchange and not charge anything (you will need to cover the shipping costs to return the products). After a single exchange is made, any additional returns or exchanges from the same order will not be valid
- All item(s) on sale are final, these item(s) are not returnable or refundable.
If your item(s) do not follow these guidelines, then we will not be able to issue a refund or accept your return.