We offer a flat-rate shipping fee of $14.99 and free shipping on all orders over $150.00. At this time, we are not shipping outside of Canada.
All orders are processed within four to five business days (excluding weekends and holidays) after receiving your order confirmation email.
Upon request, a Canada Post tracking number can be provided to track shipments.
If you haven’t received your order within 30 days of receiving your shipping confirmation email, contact us at email@example.com with your name and order number, and we will look into it for you.
In the event that your order arrives damaged in any way, please email us as soon as possible at firstname.lastname@example.org with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a solution.
If an order is not claimed at the post office and is sent back, refunds will not be provided. Furthermore, if the customer wants the order sent back, they will have to cover the additional shipping costs.
If you have any further questions, please do not hesitate to contact us at email@example.com.